In this modern age of the informative superhighway it has been suggested that we, as consumers of modern life have become considerably more demanding, more impatient and as a result more unreasonable. While there may be some truth to this, what is never explained in any detail is why this has happened, and this dear friends is where I come in, offering enlightenment through the singular example of a vacuum cleaner.
Continue reading “Sucking Technology” »

Maybe it’s because I never spend more than three nights in a row in one location but I’ve had something of a fixation with bags for some time.
Continue reading “In Search Of A Bag” »

Welcome back Coach! When we last spoke you’d just taken over in the big chair at a struggling team in Gridiron 3. So now time has passed, you’ve gained some experience and learned the game inside out right? No doubt your first season with a flawless 0-10 record is but a memory, and you’re now building your franchise into a championship winning leviathon yes?
Continue reading “Hostile Takeover – Gridiron 3 one year on” »

When he’s ill and you don’t have time to be…
Continue reading “Sam vs Boots” »

In case you haven’t been paying attention, in the last couple of years those in the banking profession and the institutes they work for have been taking something of a public perception kicking. Whether this is due to them being parasitic minions of beelzebub, or whether we’ve got the wrong end of the stick is neither here nor there, the one thing for sure is that the charm offensive is now on.
Continue reading “Deconstructing the Natwest Customer Charter” »

The British government are, once again, bleating on about binge drinking and coming up with new and innovative means of stopping it. Continue reading “Drink!” »

I hit upon the idea to confront perpetrators of heinous advertising very easily – they create a horrible ad and I go for the very obvious jugular. So far, business as usual. Sometimes however I go chasing some heinous advertising and find that it gets worse as I go looking for the “contact us” link on the website. (I do link to the advert, sorry in advance.)
Continue reading “Go Compare opera singer devoured by bear” »

While I was promised by the Orange Customer Service Automaton that I would receive a response within 24 hours I had to wait 144 hours for the enlightening feedback from their expert front line customer experience and satisfaction staff.
Continue reading “Sam vs Orange : round 2” »

One man’s quest for retail satisfaction continues apace as today he’s taking on high street department store par excellence, Debenhams. Home to the casual gentleman’s semi-stylish without being unconventional fashion range this was the last bastion of shirts that don’t have fucking buttons on the sleeves because modern youth are incapable of rolling their sleeves up and instead require a button to take the hard work out of it.
Continue reading “Sam vs Debenhams : round 1” »

In what is going to be a regular feature, our hero dons the cape of consumer activism and goes in search of getting a better deal from his mobile phone operator. Saddled with a lousy phone and a lousy contract, Sam works his unmistakeable mojo on those in a customer service role.
Continue reading “Sam vs Orange : round 1” »