Have you ever been enticed by a mobile or broadband package describing itself as “unlimited” only to find that in fact it was very much limited? I’ve seen a few of these and as updated recently decided to contact the Advertising Standards Authority to question the practise. Here’s the response. Continue reading “Sam vs All Telecoms Companies Part 2” »

While my default mood is possibly best described as irate I have recently started becoming increasingly vexed by members of the marketing and advertising professions who have taken it upon themselves to hijack various pieces of language for underhanded uses.
Continue reading “Sam vs All Telecoms Companies” »

In case you haven’t been paying attention, in the last couple of years those in the banking profession and the institutes they work for have been taking something of a public perception kicking. Whether this is due to them being parasitic minions of beelzebub, or whether we’ve got the wrong end of the stick is neither here nor there, the one thing for sure is that the charm offensive is now on.
Continue reading “Deconstructing the Natwest Customer Charter” »

The British government are, once again, bleating on about binge drinking and coming up with new and innovative means of stopping it. Continue reading “Drink!” »

People sometimes ask me “hey Sam, did you ever get a result from any of the consumer queries you sent?” because, clearly, they know I am the consumer champion for the modern generation. So without further ado, I give you the results. Prepare your mindbossoms to be underwhelmed! Continue reading “Sam vs All – The results” »

Could be that I am simply getting old. Actually, I’m definitely getting old but that’s beside the point my argument is still pretty solid – what the hell happened to the future?
Continue reading “What happened to the future?” »

Thoroughly enjoying the recent spate of cranky old man letters sent to anyone who’ll listen, our hero sets his sights on the Liberal Democrat party and picks some holes in their political approach which will probably leave them unelectable. Again.
Continue reading “Fair change Britain” »

Apparently this marvellous product is “so easy a man can do it”. As a domesticated badass I am obliged to find out exactly how simple that actually is, just in case I have the double digit IQ necessary to use it.
Continue reading “Sam vs Oven Pride : round 1” »

One man’s quest for retail satisfaction continues apace as today he’s taking on high street department store par excellence, Debenhams. Home to the casual gentleman’s semi-stylish without being unconventional fashion range this was the last bastion of shirts that don’t have fucking buttons on the sleeves because modern youth are incapable of rolling their sleeves up and instead require a button to take the hard work out of it.
Continue reading “Sam vs Debenhams : round 1” »

The consumer crusader leaps into action for a second day in a row to take on the behemoth of supermarkets, Tesco. What, I hear you ask, have the giants of retail done to vex our hero? Read on and find out…
Continue reading “Sam vs Tesco : round 1” »