In case you haven’t been paying attention, in the last couple of years those in the banking profession and the institutes they work for have been taking something of a public perception kicking. Whether this is due to them being parasitic minions of beelzebub, or whether we’ve got the wrong end of the stick is neither here nor there, the one thing for sure is that the charm offensive is now on.
Continue reading “Deconstructing the Natwest Customer Charter” »

People sometimes ask me “hey Sam, did you ever get a result from any of the consumer queries you sent?” because, clearly, they know I am the consumer champion for the modern generation. So without further ado, I give you the results. Prepare your mindbossoms to be underwhelmed! Continue reading “Sam vs All – The results” »

As complaints go, my issue with high street leviathon Debenhams was fairly under arm in nature but that did not lessen the impact of receiving a positive response from their customer service hit squad. That said, I shouldn’t really be surprised given that the respondant in question shares a name with yours truly.
Continue reading “Sam vs Debenhams : round 2” »

While I was promised by the Orange Customer Service Automaton that I would receive a response within 24 hours I had to wait 144 hours for the enlightening feedback from their expert front line customer experience and satisfaction staff.
Continue reading “Sam vs Orange : round 2” »

One man’s quest for retail satisfaction continues apace as today he’s taking on high street department store par excellence, Debenhams. Home to the casual gentleman’s semi-stylish without being unconventional fashion range this was the last bastion of shirts that don’t have fucking buttons on the sleeves because modern youth are incapable of rolling their sleeves up and instead require a button to take the hard work out of it.
Continue reading “Sam vs Debenhams : round 1” »

Yesterday we initiated contact with one arm of the Proctor and Gamble Collective, the assimilators of all things bathroom related, in order to right some wrongs with their Gillette brand business. Today we turn our attention to Wella, more specifically the Shockwaves range of groovy hair stylisitications.
Continue reading “Sam vs Shockwaves : round 1” »

Just when you thought the commercial world was safe from the caped complaining crusader he’s back once again with another petty grievance against the captains of industry. This time it’s The Best A Man Can Get Providing That Man Can Figure Out What His Desired Product Has Been Renamed To This Week™.
Continue reading “Sam vs Gillette : round 1” »

The consumer crusader leaps into action for a second day in a row to take on the behemoth of supermarkets, Tesco. What, I hear you ask, have the giants of retail done to vex our hero? Read on and find out…
Continue reading “Sam vs Tesco : round 1” »

In what is going to be a regular feature, our hero dons the cape of consumer activism and goes in search of getting a better deal from his mobile phone operator. Saddled with a lousy phone and a lousy contract, Sam works his unmistakeable mojo on those in a customer service role.
Continue reading “Sam vs Orange : round 1” »