In case you haven’t been paying attention, in the last couple of years those in the banking profession and the institutes they work for have been taking something of a public perception kicking. Whether this is due to them being parasitic minions of beelzebub, or whether we’ve got the wrong end of the stick is neither here nor there, the one thing for sure is that the charm offensive is now on.
Continue reading “Deconstructing the Natwest Customer Charter” »

While I was promised by the Orange Customer Service Automaton that I would receive a response within 24 hours I had to wait 144 hours for the enlightening feedback from their expert front line customer experience and satisfaction staff.
Continue reading “Sam vs Orange : round 2” »

In what is going to be a regular feature, our hero dons the cape of consumer activism and goes in search of getting a better deal from his mobile phone operator. Saddled with a lousy phone and a lousy contract, Sam works his unmistakeable mojo on those in a customer service role.
Continue reading “Sam vs Orange : round 1” »