I should first point out that I don’t have anything against mobile phone companies, far from it, I applaud the tenacity with which they’re getting filthy stinking rich off an industry that didn’t exist 15 years ago. This time around I’m looking to hook up my ever growing children with their first phones.
Continue reading “Mobile Phone Hi-Jinx with Three” »

While I was promised by the Orange Customer Service Automaton that I would receive a response within 24 hours I had to wait 144 hours for the enlightening feedback from their expert front line customer experience and satisfaction staff.
Continue reading “Sam vs Orange : round 2” »

In what is going to be a regular feature, our hero dons the cape of consumer activism and goes in search of getting a better deal from his mobile phone operator. Saddled with a lousy phone and a lousy contract, Sam works his unmistakeable mojo on those in a customer service role.
Continue reading “Sam vs Orange : round 1” »